Difference between revisions of "User Analytics"
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| − | We have accounts set up, and tracking in place, through | + | We have accounts set up, and tracking in place, through our Analytics systems. These monitors user activity both on our web sites (eg, this one) and in-game activities. |
| − | In particular, it's unlikely that | + | In particular, it's unlikely that these outside servers would go down at the same time as ours, so we can monitor events like failed game sign-in attempts. |
This interacts with our [[Core:Privacy]] rules. We don't gather personally-identifiable data. For example: we can tell the country or city from which requests are coming, or type of [[OS]] or device, but not who the individuals are. | This interacts with our [[Core:Privacy]] rules. We don't gather personally-identifiable data. For example: we can tell the country or city from which requests are coming, or type of [[OS]] or device, but not who the individuals are. | ||
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== What we gather == | == What we gather == | ||
| + | |||
| + | === Google Analytics === | ||
See https://www.google.com/policies/privacy/ for many details. | See https://www.google.com/policies/privacy/ for many details. | ||
In general, we can see (when Google knows): Gender; Age range; general location; activities performed on our web site, like reading pages or some game actions; and possibly some “interests” information. | In general, we can see (when Google knows): Gender; Age range; general location; activities performed on our web site, like reading pages or some game actions; and possibly some “interests” information. | ||
| + | |||
| + | eg, as of today (13:33, 28 July 2016 (PDT)) one such “interest” (“affinity”) category is “Gamers/Hardcore Gamers.” | ||
Google also tracks some technical data, which is also shared by your web browser with every site that you visit, such as your operating system, browser (navigator) program, and display screen capabilities. | Google also tracks some technical data, which is also shared by your web browser with every site that you visit, such as your operating system, browser (navigator) program, and display screen capabilities. | ||
| − | + | === Facebook Analytics === | |
| + | |||
| + | We are in the process of integrating similar analytics with Facebook. The rules will be approximately the same as with Google. | ||
| + | |||
| + | === Instabug and Rollbar === | ||
| + | |||
| + | These are services which record bugs and crashes in the game software running in your web browser. | ||
| + | |||
| + | If Instabug or Rollbar detect a problem, they will report some technical details to us. | ||
| + | |||
| + | You can also choose to report a bug, yourself, through Instabug, and even attach a screenshot. | ||
== What we do ''not'' gather == | == What we do ''not'' gather == | ||
* We do not track personally-identifiable information. | * We do not track personally-identifiable information. | ||
| − | * We '' | + | * We ''may'' obtain your Google Account e-mail address, which we may use if you ask us to, or in certain exceptional circumstances; see [[E-Mail Policy]], but we do ''not'' link this to our Analytics. |
== Why we gather it == | == Why we gather it == | ||
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We can also plan our [[Technical Support]] guides based upon what systems or devices our players or visitors are actually using. | We can also plan our [[Technical Support]] guides based upon what systems or devices our players or visitors are actually using. | ||
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[[Category:Transparency]] | [[Category:Transparency]] | ||
Revision as of 09:28, 28 April 2017
We have accounts set up, and tracking in place, through our Analytics systems. These monitors user activity both on our web sites (eg, this one) and in-game activities.
In particular, it's unlikely that these outside servers would go down at the same time as ours, so we can monitor events like failed game sign-in attempts.
This interacts with our Core:Privacy rules. We don't gather personally-identifiable data. For example: we can tell the country or city from which requests are coming, or type of OS or device, but not who the individuals are.
Access to the statistics can be provided to trusted Builder Toots or Promotions teammates, but we generally don't “publish” the data. Perhaps, in time, we may want to publish a transparency report including some demographics data.
Contents
What we gather
Google Analytics
See https://www.google.com/policies/privacy/ for many details.
In general, we can see (when Google knows): Gender; Age range; general location; activities performed on our web site, like reading pages or some game actions; and possibly some “interests” information.
eg, as of today (13:33, 28 July 2016 (PDT)) one such “interest” (“affinity”) category is “Gamers/Hardcore Gamers.”
Google also tracks some technical data, which is also shared by your web browser with every site that you visit, such as your operating system, browser (navigator) program, and display screen capabilities.
Facebook Analytics
We are in the process of integrating similar analytics with Facebook. The rules will be approximately the same as with Google.
Instabug and Rollbar
These are services which record bugs and crashes in the game software running in your web browser.
If Instabug or Rollbar detect a problem, they will report some technical details to us.
You can also choose to report a bug, yourself, through Instabug, and even attach a screenshot.
What we do not gather
- We do not track personally-identifiable information.
- We may obtain your Google Account e-mail address, which we may use if you ask us to, or in certain exceptional circumstances; see E-Mail Policy, but we do not link this to our Analytics.
Why we gather it
How is this analytic information used?
Outreach and Promotions
Our goal is to reach players who will enjoy the game. If we find that our outreach and Promotions are not reaching some groups, the Analytics will reveal it.
Technical Problems
Google's Analytics can easily reveal “drop outs,” such as users who were unable to sign in, that might be difficult or impossible for us to track on our own.
We can also narrow down problems to particular systems, such as operating systems or display screen settings, based on this data.
Technical Capabilities
We use the Analytics system to track users' operating systems, browsers, and technical capabilities in order to plan our technology development. For example, we might decide whether (or not) to provide a software feature based upon whether a large number of our users might (or might not) be able to access it.
We can also plan our Technical Support guides based upon what systems or devices our players or visitors are actually using.