Difference between revisions of "E-Mail Policy"
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* We will use your real name (obtained from your Google Account) and possibly your character name(s) in addressing you. For example, the header (envelope) of an e-mail might say, <pre>To: "John Doe" <john.doe@example.com></pre> | * We will use your real name (obtained from your Google Account) and possibly your character name(s) in addressing you. For example, the header (envelope) of an e-mail might say, <pre>To: "John Doe" <john.doe@example.com></pre> | ||
| − | * We will only | + | * We will only contact you using appropriate Tootsville e-mail accounts. The following domains are associated with Tootsville support e-mails: |
| + | ** <tt>@tootsville.adventuring.click</tt> | ||
| + | ** <tt>@tootsville.org</tt> | ||
* We will never ask for any password or financial information | * We will never ask for any password or financial information | ||
| + | |||
| + | Note: | ||
| + | * <tt>@players.tootsville.org</tt> addresses are from other players of the game, and not (necessarily) members of the Violet Volts team. | ||
| + | * <tt>@tootsbook.com</tt> addresses may belong to writers of blogs about Tootsville, and not (necessarily) members of the Violet Volts team. | ||
=== More technical checks === | === More technical checks === | ||
Revision as of 10:42, 28 April 2017
Contents
When we might send e-mail
- If you request an e-mail message. For example, you can forward SMS from your in-game mobile phone.
- If you are a Parent, your child can request permission to sign on by sending you an e-mail, if you have configured this option.
- If you subscribe to a mailing-list that we manage.
- If you sign up for a Wiki-Wiki account, and you request notifications with the Special:Watchlist or other features.
- If you contact us, and we reply.
- If a character on your account requests assistance from us.
- If a character on your account needs to be “warned” of unacceptable behavior, or is removed from the game.
The one, possibly unexpected, source is;
- If, through analyzing our data, we see that you seem to be having technical difficulties, we may contact you to offer assistance. We might ask for some non-personally-identifiable technical details, as well, to help us troubleshoot the problem.
E-Mail we do not send
- We will never ask for information about your Google Account or other accounts.
- Emphatically, that means we will never ask for passwords, credentials, or other secret information.
Verifying legitimate mail
- We will use your real name (obtained from your Google Account) and possibly your character name(s) in addressing you. For example, the header (envelope) of an e-mail might say,
To: "John Doe" <john.doe@example.com>
- We will only contact you using appropriate Tootsville e-mail accounts. The following domains are associated with Tootsville support e-mails:
- @tootsville.adventuring.click
- @tootsville.org
- We will never ask for any password or financial information
Note:
- @players.tootsville.org addresses are from other players of the game, and not (necessarily) members of the Violet Volts team.
- @tootsbook.com addresses may belong to writers of blogs about Tootsville, and not (necessarily) members of the Violet Volts team.
More technical checks
- System-generated messages will also have a (usually) hidden Message-ID code ending in adventuring.click.
- We will begin Signing E-Mail in the near future. This will help to prove that we sent the message.