Difference between revisions of "E-Mail Policy"

Revision as of 10:26, 28 April 2017

When we might send e-mail

• If you request an e-mail message. For example, you can forward SMS from your in-game mobile phone.
• If you are a Parent, your child can request permission to sign on by sending you an e-mail, if you have configured this option.
• If you subscribe to a mailing-list that we manage.
• If you sign up for a Wiki-Wiki account, and you request notifications with the Special:Watchlist or other features.
• If you contact us, and we reply.
• If a character on your account requests assistance from us.
• If a character on your account needs to be “warned” of unacceptable behavior, or is removed from the game.

The one, possibly unexpected, source is;

• If, through analyzing our data, we see that you seem to be having technical difficulties, we may contact you to offer assistance. We might ask for some non-personally-identifiable technical details, as well, to help us troubleshoot the problem.

E-Mail we do not send

• We will never ask for information about your Google Account or other accounts.
• Emphatically, that means we will never ask for passwords, credentials, or other secret information.

Verifying legitimate mail

• We will use your real name (obtained from your Google Account) and possibly your character name(s) in addressing you. For example, the header (envelope) of an e-mail might say,

  To: "John Doe" <john.doe@example.com>

• We will only send e-mail from @tootsville.adventuring.click or @fabulous.adventuring.click accounts (in the From field).
• We will never ask for any password or financial information

More technical checks

• System-generated messages will also have a (usually) hidden Message-ID code ending in adventuring.click.
• We will begin Signing E-Mail in the near future. This will help to prove that we sent the message.