Send debugging information
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Revision as of 07:59, 27 July 2016 by BRFennPocock (talk | contribs) (Created page with "If you ran into an “Error 500” right now, unfortunately, it's not entirely unexpected. However, sending an e-mail with a note can help: * In your web browser, in the loc...")
If you ran into an “Error 500” right now, unfortunately, it's not entirely unexpected.
However, sending an e-mail with a note can help:
- In your web browser, in the location box, type about: and look for the “Build Identifier” or “User Agent string.” eg:
Build identifier: Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:47.0) Gecko/20100101 Firefox/47.0
- If that does not work, the bits we're interested-in are:
- The browser you're using (eg: “Firefox”) and its version (eg: “47.0”)
- Your Operating System (eg: “Linux®” or “Microsoft™ Windows”) and its version (eg: “Fedora 24” or “Windows 10”)
- Your processor type, eg: “x86-64” or “amd64” — in particular, its “word size,” which is “32-bit” or “64-bit”
- The type of device: Desktop/Laptop PC, Tablet, Phone, Videogame console or TV set-top device, etc.
So, for example:
Firefox 47 on Fedora 24 (Linux) on an x86-64 (64-bit) desktop PC
or
Google Chrome 47 on Ubuntu version “Precise Pangolin” (Linux) on a 32-bit laptop
Please also include:
- What did you do before the error?
- What time (and time zone) did it occur? (So we can try to match it up to our server logs)
- Were you Joined in to the game yet?
- Did you get the “grey ☹ screen” or did a Gossip Mouse tell you?