Send debugging information

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If you ran into an “Error 500” right now, unfortunately, it's not entirely unexpected.

However, sending an e-mail with a note can help:

  • In your web browser, in the location box, type about: and look for the “Build Identifier” or “User Agent string.” eg:
    Build identifier: Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:47.0) Gecko/20100101 Firefox/47.0
  • If that does not work, the bits we're interested-in are:
    • The browser you're using (eg: “Firefox”) and its version (eg: “47.0”)
    • Your Operating System (eg: “Linux®” or “Microsoft™ Windows”) and its version (eg: “Fedora 24” or “Windows 10”)
    • Your processor type, eg: “x86-64” or “amd64” — in particular, its “word size,” which is “32-bit” or “64-bit”
    • The type of device: Desktop/Laptop PC, Tablet, Phone, Videogame console or TV set-top device, etc.

So, for example:

   Firefox 47 on Fedora 24 (Linux) on an x86-64 (64-bit) desktop PC

or

   Google Chrome 47 on Ubuntu version “Precise Pangolin” (Linux) on a 32-bit laptop


Please also include:

  • What did you do before the error?
  • What time (and time zone) did it occur? (So we can try to match it up to our server logs)
  • Were you Joined in to the game yet?
  • Did you get the “grey ☹ screen” or did a Gossip Mouse tell you?