Difference between revisions of "E-Mail Policy"

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(Verifying legitimate mail)
(Verifying legitimate mail)
 
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* We will use your real name (obtained from your Google Account) and possibly your character name(s) in addressing you. For example, the header (envelope) of an e-mail might say, <pre>To: "John Doe" <john.doe@example.com></pre>
 
* We will use your real name (obtained from your Google Account) and possibly your character name(s) in addressing you. For example, the header (envelope) of an e-mail might say, <pre>To: "John Doe" <john.doe@example.com></pre>
 
* We will only contact you using appropriate Tootsville e-mail accounts. The following domains are associated with Tootsville support e-mails:
 
* We will only contact you using appropriate Tootsville e-mail accounts. The following domains are associated with Tootsville support e-mails:
** <tt>@tootsville.adventuring.click</tt>
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** <tt>@tootsville.net</tt>
 
** <tt>@tootsville.org</tt>
 
** <tt>@tootsville.org</tt>
 +
 +
* For product sales only,
 +
** <tt>@tootsville.com</tt>
 
* We will never ask for any password or financial information
 
* We will never ask for any password or financial information
  
 
Note:
 
Note:
* <tt>@players.tootsville.org</tt> addresses are from other players of the game, and not (necessarily) members of the Violet Volts team.
+
* <tt>@players.tootsville.org</tt> addresses are from other players of the game, and not (necessarily) members of the CIWTA team.
* <tt>@tootsbook.com</tt> addresses may belong to writers of blogs about Tootsville, and not (necessarily) members of the Violet Volts team.
+
* <tt>@tootsbook.com</tt> addresses may belong to writers of blogs about Tootsville, and not (necessarily) members of the CIWTA team.
  
 
=== More technical checks ===
 
=== More technical checks ===
  
* System-generated messages will also have a (usually) hidden <tt>Message-ID</tt> code ending in <tt>adventuring.click</tt>.
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* System-generated messages will also have a (usually) hidden <tt>Message-ID</tt> code ending in <tt>tootsville.org</tt> or <tt>tootsville.net</tt>.
* We will begin [[Signing E-Mail]] in the near future. This will help to prove that we sent the message.
+
* We will begin [[Signing E-Mail]] in the future. This will help to prove that we sent the message.

Latest revision as of 10:59, 13 May 2020

When we might send e-mail[edit]

  • If you request an e-mail message. For example, you can forward SMS from your in-game mobile phone.
  • If you are a Parent, your child can request permission to sign on by sending you an e-mail, if you have configured this option.
  • If you subscribe to a mailing-list that we manage.
  • If you sign up for a Wiki-Wiki account, and you request notifications with the Special:Watchlist or other features.
  • If you contact us, and we reply.
  • If a character on your account requests assistance from us.
  • If a character on your account needs to be “warned” of unacceptable behavior, or is removed from the game.

The one, possibly unexpected, source is;

  • If, through analyzing our data, we see that you seem to be having technical difficulties, we may contact you to offer assistance. We might ask for some non-personally-identifiable technical details, as well, to help us troubleshoot the problem.

E-Mail we do not send[edit]

  • We will never ask for information about your Google Account or other accounts.
  • Emphatically, that means we will never ask for passwords, credentials, or other secret information.

Verifying legitimate mail[edit]

  • We will use your real name (obtained from your Google Account) and possibly your character name(s) in addressing you. For example, the header (envelope) of an e-mail might say,
    To: "John Doe" <john.doe@example.com>
  • We will only contact you using appropriate Tootsville e-mail accounts. The following domains are associated with Tootsville support e-mails:
    • @tootsville.net
    • @tootsville.org
  • For product sales only,
    • @tootsville.com
  • We will never ask for any password or financial information

Note:

  • @players.tootsville.org addresses are from other players of the game, and not (necessarily) members of the CIWTA team.
  • @tootsbook.com addresses may belong to writers of blogs about Tootsville, and not (necessarily) members of the CIWTA team.

More technical checks[edit]

  • System-generated messages will also have a (usually) hidden Message-ID code ending in tootsville.org or tootsville.net.
  • We will begin Signing E-Mail in the future. This will help to prove that we sent the message.