User Analytics - Revision history

BRFennPocock at 16:41, 21 February 2018

2018-02-21T16:41:56Z

BRFennPocock at 17:28, 28 April 2017

2017-04-28T17:28:53Z

BRFennPocock: Protected "User Analytics" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

2016-10-18T20:08:07Z

Protected "User Analytics" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

BRFennPocock: /* Why we gather it */

2016-10-18T20:07:45Z

‎Why we gather it

BRFennPocock: /* What we do not gather */

2016-07-28T21:16:47Z

‎What we do not gather

BRFennPocock: Created page with "We have accounts set up, and tracking in place, through Google's Analytics system. This monitors user activity both on our web sites (eg, this one) and in-game activities. In..."

2016-07-28T20:33:50Z

Created page with "We have accounts set up, and tracking in place, through Google's Analytics system. This monitors user activity both on our web sites (eg, this one) and in-game activities. In..."

New page

We have accounts set up, and tracking in place, through Google's Analytics system. This monitors user activity both on our web sites (eg, this one) and in-game activities.

In particular, it's unlikely that Google's servers would go down at the same time as ours, so we can monitor events like failed game sign-in attempts.

This interacts with our [[Core:Privacy]] rules. We don't gather personally-identifiable data. For example: we can tell the country or city from which requests are coming, or type of [[OS]] or device, but not who the individuals are.

Access to the statistics can be provided to trusted [[Builder Toots]] or [[Promotions]] teammates, but we generally don't “publish” the data. Perhaps, in time, we may want to publish a transparency report including some demographics data.

== What we gather ==

See https://www.google.com/policies/privacy/ for many details.

In general, we can see (when Google knows): Gender; Age range; general location; activities performed on our web site, like reading pages or some game actions; and possibly some “interests” information.

Google also tracks some technical data, which is also shared by your web browser with every site that you visit, such as your operating system, browser (navigator) program, and display screen capabilities.

eg, as of today (13:33, 28 July 2016 (PDT)) one such “interest” (“affinity”) category is “Gamers/Hardcore Gamers.”

== What we do ''not'' gather ==

* We do not track personally-identifiable information.
* We ''do'' obtain your Google Account e-mail address, which we may use if you ask us to, or in certain exceptional circumstances; see [[E-Mail Policy]].

== Why we gather it ==

=== Outreach and Promotions ===

Our goal is to reach players who will enjoy the game. If we find that our outreach and [[Promotions]] are not reaching some groups, the Analytics will reveal it.

=== Technical Problems ===

Google's Analytics can easily reveal “drop outs,” such as users who were unable to sign in, that might be difficult or impossible for us to track on our own.

We can also narrow down problems to particular systems, such as operating systems or display screen settings, based on this data.

=== Technical Capabilities ===

We use the Analytics system to track users' operating systems, browsers, and technical capabilities in order to plan our technology development. For example, we might decide whether (or not) to provide a software feature based upon whether a large number of our users might (or might not) be able to access it.

We can also plan our [[Technical Support]] guides based upon what systems or devices our players or visitors are actually using.

== Other Analytics ==

Facebook integration will have a similar level of analytics available as well.

[[Category:Transparency]]

@@ Line 1: / Line 1: @@
 We have accounts set up, and tracking in place, through our Analytics systems. These monitors user activity both on our web sites (eg, this one) and in-game activities.
-In particular, it's unlikely that these outside servers would go down at the same time as ours, so we can monitor events like failed game sign-in attempts.
+In particular, it's unlikely that these outside servers would go down at the same time as ours, so we can monitor errors like software bugs or failed game sign-in attempts.
-This interacts with our [[Core:Privacy]] rules. We don't gather personally-identifiable data. For example: we can tell the country or city from which requests are coming, or type of [[OS]] or device, but not who the individuals are.
+This interacts with our [[Core:Privacy]] rules. We don't actively gather personally-identifiable data. For example: we actively monitor the country or city from which requests are coming, or type of [[OS]] or device, but not who the individuals are, except what information you make available through your social media accounts (eg, Google Account).
-Access to the statistics can be provided to trusted [[Builder Toots]] or [[Promotions]] teammates, but we generally don't “publish” the data. Perhaps, in time, we may want to publish a transparency report including some demographics data.
+Access to the statistics can be provided to trusted [[Builder Toots]] or [[Promotions]] teammates, but we currently do not “publish” the data. Perhaps, in time, we may want to publish a transparency report including some demographics data.
 == What we gather ==
@@ Line 29: / Line 29: @@
 If Instabug or Rollbar detect a problem, they will report some technical details to us.
-You can also choose to report a bug, yourself, through Instabug, and even attach a screenshot.
+You can also choose to report a bug, yourself, through Instabug, and even attach a screenshot. This will be found on the “bug” menu at the right-hand side of the game play screen.
 == What we do ''not'' gather ==
-* We do not track personally-identifiable information.
+* We do not track personally-identifiable information, such as your real name, except when you have shared that information publicly (eg, when you link a social media account with your real name or photograph).
-* We ''may'' obtain your Google Account e-mail address, which we may use if you ask us to, or in certain exceptional circumstances; see [[E-Mail Policy]], but we do ''not'' link this to our Analytics.
+* We ''may'' obtain your Google Account e-mail address, which we may use if you ask us to, or in certain exceptional circumstances; see [[E-Mail Policy]].
 == Why we gather it ==
@@ Line 42: / Line 48: @@
 === Outreach and Promotions ===
-Our goal is to reach players who will enjoy the game. If we find that our outreach and [[Promotions]] are not reaching some groups, the Analytics will reveal it.
+Our goal is to reach players who will enjoy the game. If we find that our outreach and [[Promotions]] are not reaching some groups, the Analytics will reveal it. We may use the information about our players to create advertisements and promotions.
 === Technical Problems ===
 Google's Analytics can easily reveal “drop outs,” such as users who were unable to sign in, that might be difficult or impossible for us to track on our own.
 We can also narrow down problems to particular systems, such as operating systems or display screen settings, based on this data.
@@ Line 52: / Line 60: @@
 === Technical Capabilities ===
-We use the Analytics system to track users' operating systems, browsers, and technical capabilities in order to plan our technology development. For example, we might decide whether (or not) to provide a software feature based upon whether a large number of our users might (or might not) be able to access it.
+We use the Analytics systems to track users' operating systems, browsers, and technical capabilities in order to plan our technology development. For example, we might decide whether (or not) to provide a software feature based upon whether a large number of our users might (or might not) be able to access it.
 We can also plan our [[Technical Support]] guides based upon what systems or devices our players or visitors are actually using.
 [[Category:Transparency]]

← Older revision		Revision as of 20:07, 18 October 2016
Line 23:		Line 23:

	== Why we gather it ==		== Why we gather it ==
		+
		+	How is this analytic information used?

	=== Outreach and Promotions ===		=== Outreach and Promotions ===

← Older revision	Revision as of 20:08, 18 October 2016
(No difference)

@@ Line 20: / Line 20: @@
 * We do not track personally-identifiable information.
-* We ''do'' obtain your Google Account e-mail address, which we may use if you ask us to, or in certain exceptional circumstances; see [[E-Mail Policy]].
+* We ''do'' obtain your Google Account e-mail address, which we may use if you ask us to, or in certain exceptional circumstances; see [[E-Mail Policy]], but we do ''not'' link this to our Analytics.
 == Why we gather it ==