BRFennPocock at 21:15, 19 October 2016

2016-10-19T21:15:11Z

BRFennPocock: Created page with "If you ran into an “Error 500” right now, unfortunately, it's not entirely unexpected. However, sending an e-mail with a note can help: * In your web browser, in the loc..."

2016-07-27T14:59:53Z

Created page with "If you ran into an “Error 500” right now, unfortunately, it's not entirely unexpected. However, sending an e-mail with a note can help: * In your web browser, in the loc..."

New page

If you ran into an “Error 500” right now, unfortunately, it's not entirely unexpected.

However, sending an e-mail with a note can help:

* In your web browser, in the location box, type <tt>about:</tt> and look for the “Build Identifier” or “User Agent string.” eg:

Build identifier: Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:47.0) Gecko/20100101 Firefox/47.0

* If that does not work, the bits we're interested-in are:
** The browser you're using (eg: “Firefox”) and its version (eg: “47.0”)
** Your Operating System (eg: “Linux®” or “Microsoft™ Windows”) and its version (eg: “Fedora 24” or “Windows 10”)
** Your processor type, eg: “x86-64” or “amd64” — in particular, its “word size,” which is “32-bit” or “64-bit”
** The type of device: Desktop/Laptop PC, Tablet, Phone, Videogame console or TV set-top device, etc.

So, for example:

Firefox 47 on Fedora 24 (Linux) on an x86-64 (64-bit) desktop PC

or

Google Chrome 47 on Ubuntu version “Precise Pangolin” (Linux) on a 32-bit laptop

Please also include:

* What did you do before the error?
* What time (and time zone) did it occur? (So we can try to match it up to our server logs)
* Were you Joined in to the game yet?
* Did you get the “grey ☹ screen” or did a Gossip Mouse tell you?

@@ Line 1: / Line 1: @@
 If you ran into an “Error 500” right now, unfortunately, it's not entirely unexpected.
-However, sending an e-mail with a note can help:
+However, sending an e-mail with a note can help.
-* In your web browser, in the location box, type <tt>about:</tt> and look for the “Build Identifier” or “User Agent string.” eg:
+<big> № 1 Most Important Thing </big> is the '''exact error message''' you received!
-     Build identifier: Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:47.0) Gecko/20100101 Firefox/47.0
+Send e-mail to support@tootsville.adventuring.click with this information:
 ** The browser you're using (eg: “Firefox”) and its version (eg: “47.0”)
 ** Your Operating System (eg: “Linux®” or “Microsoft™ Windows”) and its version (eg: “Fedora 24” or “Windows 10”)
@@ Line 21: / Line 31: @@
      Google Chrome 47 on Ubuntu version “Precise Pangolin” (Linux) on a 32-bit laptop
 Please also include:
@@ Line 27: / Line 40: @@
 * What time (and time zone) did it occur? (So we can try to match it up to our server logs)
 * Were you Joined in to the game yet?
-* Did you get the “grey ☹ screen” or did a Gossip Mouse tell you?
+* Did you get the screen with Shade laughing, or did a Mist Parrot or Gossip Mouse tell you?

Send debugging information - Revision history

BRFennPocock at 21:15, 19 October 2016

BRFennPocock: Created page with "If you ran into an “Error 500” right now, unfortunately, it's not entirely unexpected. However, sending an e-mail with a note can help: * In your web browser, in the loc..."